Productivity

OpenAI Feedback Sentiment Slack Alert

Ensure quick turnaround on negative customer feedback. When a feedback form is submitted, this workflow sends the comment to OpenAI for classification. If classified as negative, it pings the support channel on Slack for triage.

#OpenAI

#Slack

#Sentiment Analysis

#Feedback

#Support

Automation Logic

n8n JSON Blueprint

This workflow is pre-configured and ready for deployment. Simply import the JSON template into your n8n instance and configure your credentials.

This is an exclusive blueprint. Copy the JSON below to use it.

QUICK DEPLOY

1
Download the .json file
2
Open n8n & click "Import"
3
Configure your API keys

PRO TIP

Always test your workflow in a development environment before pushing to production.

JSON BLUEPRINT

n8n-workflow.json

{
  "nodes": [
    {
      "parameters": {
        "path": "customer-feedback"
      },
      "name": "Feedback Webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 1,
      "position": [
        100,
        300
      ]
    },
    {
      "parameters": {
        "model": "gpt-4o",
        "prompt": "=Evaluate the sentiment of this feedback. Return 'positive' or 'negative': {{$json.feedback_text}}"
      },
      "name": "AI Sentiment Analysis",
      "type": "n8n-nodes-base.openAi",
      "typeVersion": 1,
      "position": [
        300,
        300
      ]
    },
    {
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{$json.text.toLowerCase()}}",
              "operation": "contains",
              "value2": "negative"
            }
          ]
        }
      },
      "name": "Is Negative?",
      "type": "n8n-nodes-base.if",
      "typeVersion": 1,
      "position": [
        500,
        300
      ]
    },
    {
      "parameters": {
        "select": "channel",
        "channelId": "support-escalation",
        "text": "🚨 Negative Feedback received:\n\"{{$node[\"Feedback Webhook\"].json.feedback_text}}\""
      },
      "name": "Slack Escalation Alert",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2,
      "position": [
        700,
        200
      ]
    }
  ],
  "connections": {
    "Feedback Webhook": {
      "main": [
        [
          {
            "node": "AI Sentiment Analysis",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "AI Sentiment Analysis": {
      "main": [
        [
          {
            "node": "Is Negative?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Is Negative?": {
      "main": [
        [
          {
            "node": "Slack Escalation Alert",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

To use this, copy the JSON above and paste it directly onto your n8n canvas.

IMPLEMENTATION GUIDE

Required Nodes

OpenAI Node
Slack Node
Sentiment Analysis Node
Feedback Node
Support Node
Cron / Webhook Trigger

Core Benefits

100% Automated Execution
Reduces Manual Data Entry
Infinite Scalability

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